Here at South Dakota Safety, our NUMBER ONE priority is YOU, our customer. We strive to give you the utmost customer service and customer satisfaction. We off a 100% customer SATISFACTION GUARANTEE. WE WANT YOU TO BE EXTREMELY HAPPY WITH THE PRODUCTS YOU ORDERED! Although we are pretty sure you are going to LOVE our products, especially since you will feel more SAFE carrying on of our self-defense items, if you don't like them, then we don't want you to keep them!
We off a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may request a return on item(s) within 30 days of the date of your invoice for a refund or exchange. If you would like a refund, we will do so NO QUESTIONS ASKED, for the cost of the items (shipping is not refunded). If you would like to an exchange, you will be charged for shipping the item(s) back to you, in addition to any difference in cost (if an even exchange, only shipping charges will apply.) If we owe you for an exchange of lesser value, we will apply that as well.
- No return on videos or dvds.
- If pepper spray has been opened, it cannot be returned unless defective.
- No return on counter-surveillance detectors.
- Custom made surveillance equipment cannot be returned.
In the unlikely event you receive an item that has been damaged during shipment or has a manufacturers defect, we will of course, replace the item or refund your money, including shipping costs to and from, right away. These types of issues fall under our warranty. More information on our warranty is below.
To make an easy and quick process, all we ask from you when making a return is to contact us for our return instructions, which are pretty easy. Make sure to keep any and all packaging, instructions, and accessories that came with the item. If you are unable to return the item as such, we will be able to give you an in store credit only. All returns need to be issued an RMA (Return Merchandise Authorization) Number. To do so please send an email to firstname.lastname@example.org (or you can call us at (605) 610-8123 requesting an RMA number, and let us know your invoice or order number, the item(s) you are returning, and whether you would like a refund or exchange. We will provide you with further instructions on proceeding with returning an item(s), including the address to send the item(s) to, in a response email or on the phone if you choose to call your request in.
*SPECIAL RETURN POLICY for DVDs:
We are unable to issue refunds for returned DVDs. If you are not happy with your DVD, you may still return it, but you will receive in store credit only.
Items that have a warranty will state so on our website or catalog, or on the package of the item. Any item that does not state a warranty on our website or on the packaging is warranted for 30 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being returned under warranty will be thoroughly inspected for specified manufacturer defect, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of item here. Refunds will not be given under warranty unless it is submitted to us within 30 days of purchase. If an item has a manufacturer's warranty longer than 30 days, refunds will not be issued. We can only repair or replace the item. If you are needing to return an item to us under warranty, please follow the return policy guidelines above.
If you have ANY questions at all about our return policy or warranty policy, please contact us. We are here to answer your questions and happy to help in any way.
Address to send your return or warranty item back to (this will also be provided to you when you request an RMA Number):
South Dakota Safety
ATTN: RETURNS (RMA Number)
PO BOX 2181
Sioux Falls, SD 57101